Privacy Policy
The protection of your data is important to us!
As a matter of course we protect the data entrusted to us. It also goes without saying that all data collection on our part complies with the European and German data protection guidelines. In the following paragraphs, you will learn how we use and process your personal data. We have made every effort to make the information as legible and transparent as possible. Should you have any questions, please do not hesitate to contact us.
Who is responsible for data processing at our company?
living & spa GmbH with its registered office in Am Hafen 10a, 18586 Mönchgut is responsible for the processing of personal data as described in these data protection regulations.
If you have any questions regarding this data protection declaration or the processing of personal data, please contact the management of the company. You will find the contact details in the legal notice. Alternatively, you can use the contact form on this website.
Important note on the use of our contact data: The use of our contact data for sending unsolicited advertising and information material is hereby prohibited! We expressly reserve the right to take legal action in the event of unsolicited sending of advertising or information, such as spam e-mails
What personal data is collected?
When you visit our website, various personal data is collected. For example, certain data is automatically collected by IT systems. This is mainly technical data (Internet browser used, operating system, IP address or time of visit). This data is collected automatically as soon as you access our website and is used to ensure that the website is error-free and to optimise it.
If you do not only surf our website but also wish to contact us via our website or make a booking with us, we must collect further data from you. This is information that is strictly necessary for contacting or booking accommodation. When you contact us, this includes your name, e-mail address, telephone number, address and personal message. When making a booking, we need other information that is normally necessary for such a process, such as the number of guests, information about the desired period of stay and your credit card details. All data is collected exclusively for the purpose of processing your enquiry or booking. The collection of this data is of a purely practical nature and only takes place within the framework of the requirements customary in the industry. Without this data collection, it is not possible to contact us or to book accommodation.
Will your data be passed on to third parties?
The most important thing first: In principle, we never pass on personal data from you to third parties, except to the extent necessary for the technical operation of this website or for answering your enquiry or making your booking. You, therefore, do not need to be concerned that we will pass on your data to third parties for marketing reasons. Any data transfer will only take place with the intention of fulfilling your request. In most cases, we do not pass data on to third parties, but receive it from third parties.
If you use our contact form, you are using a function on our website. Our website has been created using a modular system from Wix.com Ltd. Wix.com Ltd offers the option to include a contact form on the website as part of the modular system, whereby the data, already mentioned above, is collected. The same applies to subscribing to our newsletter. Wix.com Ltd is a well known company for the production of web pages and complies with all German and European data protection regulations as well as meeting the highest security standards for the protection of your data. More information about the company can be found here. Information about the company's privacy policy can also be found here.
For the administration of our bookings, we use the software Beds24 from MPK Systems Ltd. Your bookings, via our website, are also processed via the servers of MPK Systems Ltd. Beds24 is a cloud-based property management system with an integrated online booking system and channel manager that uses secure SSL technology. It is certified by all relevant booking portals worldwide and is used by customers in over 90 countries on all continents. MPK Systems Ltd is a well known company whose applications comply with all German and European data protection regulations and meet the highest security standards for the protection of your data. Further information about the company can be found here. Information about the company's privacy policy can also be found here.
If you book accommodation with us, we also need your credit card details to process the booking. For this, we work together with one of the leading providers of credit card payments, Concardis GmbH. However, we only transmit the information that is absolutely necessary for payment by credit card, such as your credit card number. Further information about the company can be found here. Information about the company's privacy policy can also be found here.
Who has access to your data with us? Who is the data protection officer?
We attach great importance to the protection of your data. In accordance with German and European data protection laws, we take appropriate measures to ensure the protection of your personal data against misuse and unauthorised access. For example, employees only have access to the personal data that they need to fulfil their tasks. Sensitive data related to your booking can only be viewed by employees at the reception desk and by management. Of course, access is secured in accordance with the requirements of efficient data protection. All employees have also signed a confidentiality agreement.
The legislator sets strict requirements as to when a data protection officer must be appointed. Accordingly, the appointment of a specific data protection officer is not necessary for our company. Nevertheless, ensuring that all necessary measures to safeguard fyour data are adhered to, is incumbent on us as management. This shows how important the security of your data is to us.
We would like to point out that in certain cases, e.g. when communicating by e-mail, data transmission on the Internet can have general security gaps for which we are not responsible. However, for security reasons and to protect the transmission of confidential content, such as your enquiries, we generally use SSL encryption. You can recognise an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line. If SSL encryption is activated, the data you transmit to us cannot be read by third parties.
How long is data stored?
We will retain your personal information for only as long as we deem necessary to ensure that you are able to use our services and we can provide our services to you, to comply with applicable law, to resolve disputes, or for other purposes deemed necessary to conduct our business, including the detection and prevention of fraud or other illegal activity. All personal information that we hold is covered by this Privacy Policy. If you have a question about a specific retention period for certain types of personal information that we process on you, please contact us.
How can you control what information we have on you?
So that you can check what personal data we have stored on you, you can ask us, at any time, to provide you with a free copy of this information. For security reasons, we prefer that you send your request in writing. You can also choose another communication channel. However, data protection also means that we must be sure that your enquiry really comes from you.
You may also notify us of any changes to your personal information or ask us to correct any personal information that we hold on you. We trust that you will ensure that your personal information is complete, accurate and current.
Your right to deletion of data!
If we use your personal data on the basis of your consent, you are entitled to revoke this consent at any time in accordance with applicable law. Furthermore, if we process your personal data on the basis of a legitimate interest or in the public interest, you have the right to object to this use of your personal data at any time in accordance with applicable law. However, we would like to point out that you have the right to correct incorrect data or delete personal data where there is no statutory obligation to retain such data.
In the event of violations of data protection laws, you have the right to lodge a complaint with the responsible supervisory authority (whereby we recommend that you contact us first). The responsible supervisory authority for data protection issues is the state data protection officer of the federal state. In this case, the state data protection officer of the state of Berlin.
Notes on the use of social media:
Social media plug-ins are integrated on our website, for example from Facebook or Instagram. If you click on a button (such as the Facebook button), certain information may be shared with that social media provider. If you are logged into your social media account at the same time, your social media provider may associate this information with your social media account and may display and share your social media activities with other users on your network
All social media companies integrated on our website are subject to the European and German data protection guidelines. However, we would like to point out that we do not have any concrete knowledge of the content of the data transmitted or its use by the social media companies. Further information on this can be found in the data protection declarations of the social media companies. If you do not want a social media company to be able to assign visits to our pages to your social media user account, please log out of your social media account.
Notes on Google Analytics:
Our website uses Google Analytics, a web analytics service provided by Google LLC. Google Analytics uses cookies, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address), will be transmitted to and stored by Google on servers in the United States. Google uses this information to evaluate your use of the website, to compile reports on website activity for website operators and to provide other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note, that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.