Worth knowing
Arrival days
There is no reason to get stuck in traffic on the island on Saturdays or Sundays as with us you have the flexibility of arriving and departing on any day of the week. Please note that our reception is open from 2pm to 10pm. If you are going to arrive after 10pm, please contact us prior to arrival.
Bicycles
The Mönchgut peninsula is a paradise for cyclists. All the important places and sights are connected by cycle paths. Bicycle racks are provided for your bicycles and there is also a lockable bicycle room, with sockets for e-bikes (electricity is free). You can also hire bicycles from us on a daily basis.
Booking
We recommend that you book your stay on this website as you will always get the best price. Please note that each booking must be secured with a credit card. This applies to online as well as telephone bookings.
Cancellations
For conditions relating to booking cancellations, please refer to your reservation for full details. Please note that cancellations are only effective if they have been confirmed by us in writing. We recommend that you take out travel cancellation insurance so that you do not have to bear the costs in the event of cancellation fees.
Category
Because we offer flexible arrival and departure days and only require short minimum stays, we cannot guarantee a particular apartment or house within a category. However, all accommodation allocated in the category booked is exactly the same in terms of standards, equipment etc.
Check-in
Check-in is from 4pm on the day of arrival. Please note that our reception is only open until 10pm. If you are unable to arrive before 10pm, please contact us in advance.
Check-out
Check-out is up to 10am on the day of departure. A late check-out, up to 6pm, can only be requested the day before departure and will be subject to availability. It will be charged at 50% of the daily rate paid for your accommodation.
Cleaning on departure
At the end of your stay, your accommodation will be cleaned by us. The cost is already included in the price so there is no additional charge for this.
Cots & high chairs
If travelling with a baby or toddler, cots and high chairs can be hired. Please indicate this when making your reservation.
Extra bed
Extra beds are not possible. Also, using sofas as beds or bringing extra beds, mattresses, etc., is not permitted. Cots can be hired.
Firewood
The SUPERIOR and DELUXE holiday home and the DELUXE holiday apartments have fireplaces. Firewood can be purchased at reception.
Forwarding post & newspapers
You are welcome to have your mail and/or newspapers forwarded to you during your holiday. Please use the following address: mönchgut living & spa, attn. Your name, Am Hafen 10, 18586 Mönchgut. Our reception will pass any mail on to you.
Holidays without a car
If you are holidaying in Gager without a car, you are certainly not cut off from the rest of the world. The village bus stop is only a few steps from the resort and buses run regularly to the most important places in the area as well as to Bergen. There is also an excellent network of cycle paths in the area.
Interim cleaning
If you wish to have your accommodation cleaned during the course of your stay, you can request this at reception. This is subject to a charge. Vacuum cleaners and cleaning products are available free of charge.
Internet (WLAN)
You can surf the Internet wirelessly free of charge.
Laundry
If you wish to wash your clothes during your stay, you can do so conveniently on-site. There is a laundry room with a coin-operated washing machine and tumble dryer. Irons and ironing boards are also available.
Linen
Prior to guests' arrival, all beds are freshly made up. The initial supply of linen is included in the price and, for an additional charge, your bed linen can be changed at any time during your stay.
Minimum stay
You don't have to have to book a whole week's accommodation with us. The minimum stay normally is two nights in savings season, three nights in low season and only four nights in high season.
Occupancy (maximum number of persons)
For all accommodation, the maximum number of persons is defined as occupancy. Children count as persons, even if they do not need their own bed. Only exception: One child under 4 stays for free if it does not require a separate bed, so does not need to be specified.
Please ensure that you do not exceed the maximum number of persons otherwise you will not be able to check into your accommodation on arrival and further sanctions may be imposed. If you are not sure whether you exceed the maximum number, please contact us prior to your arrival. A solution can be found if necessary.
Parking places
For each accommodation unit, there is a parking space available in one of our designated parking areas - this is included in the price of accommodation. Please contact us, if you are coming with more than one vehicle.
Payment
Except for special rates (e.g. the savings price), you do not have to pay weeks in advance for your stay. To make a booking, valid credit card details are required but you only pay, at reception, on arrival. Payment should preferably be made with an EC card or credit card (MasterCard, Visa, American Express, Diners Club). However, if you prefer, you can do a bank transfer prior to arrival.
Pets
Your pets do not have to stay at home as they are welcome in our holiday homes. Please note that there is a surcharge for pets and no more than two are allowed per cottage. Pets are not allowed in the holiday studios and maisonette apartments.
Reception
Please ask our receptionists if you have any questions or concerns during the course of your stay. They will also be happy to give you tips for your holiday. Our reception, which is located in the complex, is open daily from 2pm to 10pm.
Safety & security
Gager is a safe holiday resort. However, for peace of mind, all accommodation is equipped with security locks so that you can secure your belongings.
Sauna
The use of the wellness area in the complex is included in the price. It is daily open from 2pm to 10pm. On arrival, each guest is supplied with one sauna towel in their accommodation. For a fee, an exchange can be arranged from reception. Bathrobes can also be hired. The deluxe apartments and the deluxe holiday home have the luxury of a private sauna in their accommodation. Use is included in the accommodation price.
Shopping
All accommodation comes with fully-equipped kitchens, which makes self-catering easy. Larger supermarkets are found in the nearby villages of Göhren, Baabe and Sellin.
Toilet paper & soap
Two rolls of toilet paper and a bar of soap are supplied on arrival. As is the norm with self-catering accommodation, further supplies, as well as any other personal items required, must be supplied by you.
Towels
On arrival, clean towels are provided in your accommodation - one hand towel, one bath towel and one sauna towel, per guest and the bathrooms come supplied with bath mats. The cost of this is included in the price. For an additional charge, towels can be changed at any time during your stay
Visitor's tax (Kurtaxe)
The municipality of Mönchgut levies a visitor's tax on all visitors to the village. Reduced rates apply for severely handicapped persons and children. As it is a municipal tax, it is not included in the price of the accommodation. We will take care of the paperwork for the tax which must be paid by you at reception on arrival. In return, you will receive a visitor's card which grants you various discounts within the municipality of Mönchgut.